Minimum Purchase

The minimum purchase amount is $75.00 per order.

Registration

Customers will need to provide a valid resale tax identification number at the time of registration. Please contact your State's Department of Revenue for instructions.

International customers can simply put "International" in for the sales tax number.

Flea market, Home Party, Beauticians and other business customers who are buying for resale but do not have a state sales tax resale number please enter "No number". Be advised that orders shipped to the state of Tennessee will be charged 9.25% State Sales Tax if you have entered "No Number".

Payment Types

We accept Visa, MasterCard, Discover, Paypal, Bank Wire Transfer or you can mail in a Cashiers Check.
We do not offer COD.

Credit Cards

We verify your credit card for authenticity and screen for possible fraud.
Your initial Credit Card Order must be shipped to the verified billing address (or substantially close). It is very important that the billing address you save in your account match the address that your financial institution has on file EXACTLY. Our website electronically matches the address and if your financial institution does not return a match, we cannot process the order.
This policy may be relaxed after we have done business together for some time.

Paypal

Paypal also will classify your address as Confirmed or Unconfirmed. We do not ship to Unconfirmed Paypal Addresses. If you submit an order paid with an unconfirmed Paypal Address, the payment will be returned to your account. You will have to contact Paypal to learn how to confirm you address. You also can contact us and pay by another method (sales@wholesaleimport.com) - please include your order number.
This policy can also be relaxed after we have done business for some time.

International and Address Verification Problems

Many International Customers will not be able to use Paypal or Credit Cards because of the Address Verification problem.
Paypal does not support international confirmed addresses and many foreign financial institutions do not support the Address Verification System that we use on Credit Cards.

Bank Wire Transfer

If you cannot use your credit card or Paypal because of an address verification issue you may wish to pay using Bank Wire Transfer or mailing us a Bank Check.
Contact us via email (sales@wholesaleimport.com) with your completed order number for information on sending a bank wire transfer or details on sending a bank check.
Do not use Western Union. We do not have a business account with Western Union and we will not be able to receive the money.

Discount Policy

Selected items have quantity discounts and these are stated in the item details on the website and the prices will be reflected in your cart when you add the items to the cart.

Discount Points

Points are accumulated as you make purchases on the website. To use the points, please check the box during the checkout process to apply the points for discounts on your order. You may only spend points you have previously earned for discounts on your current order.

Shipping

Shipping Cost will vary depending upon the size and weight of each package. Our website will provide an estimate of shipping charges at the time of checkout. There is an additional charge of $9 per carton for all COD shipments. A charge of $3.00 per order for shipping and handling will be added. You must make sure of the shipping address you wish to have your package delivered to at the time of order placement. Please, make sure your shipping address is correct before completing your order. Our website will handle multiple shipping addresses and separate billing address for your convenience. If your package has to be routed to another address other than the address you selected as shipping address you will be charged additional amount of $5.oo for the change in delivery. This charge will cover what UPS charges us to reroute your package for delivery.

Refused or unclaimed C.O.D. packages will be charged a 20% restocking fee and be charged the total shipping cost to the customers account. UPS charges both us ways, when we ship the package and when they return it to us. Returned packages that are requested to be re-shipped will be subject to additional shipping cost.

UPS WILL NOT SHIP TO P.O. BOX LOCATIONS; YOU MUST HAVE A PHYSICAL ADDRESS FOR SHIPPING by UPS. The website does not check this and your order will be delayed if you only include a PO Box for a UPS order.

Returns

No orders or items can be returned unless the items(s) are damaged or they were shipped out in error. If you simply do not like the item or the item is not what you expected you will be charged 20% restock fee out of the original amount. Damages must be claimed to the shipping company before calling us. After reporting damages, email us and we will credit you for the amount of the merchandise. We may also ask that you return the damaged merchandise. All claims must be made within seven (7) days of receiving the shipment. We are a WHOLESALE company. Please treat returns in an appropriate manner. There is no warranty on merchandise sold to your customers. There is no warranty for the cheaper dozen pack merchandise. If you pay $6.50 per dozen, and one of them breaks, do not claim this kind of damage. We will refuse to ship anyone who makes frivolous claims.

If you do return something, send via a service that you can track. We are not responsible for packages lost in transit to us and suggest that all packages shipped to us have a tracking number or delivery confirmation.

Returns will always be credited to your account for application on future orders. When placing orders, please put in the order notes that you have a credit on file and request that we apply it.

Order Discrepancies

Discrepancies must be reported within three days of receipt of shipment. Please double check your shipment against the paper packing list which is included on the outside of one of the boxes, usually in a plastic envelope marked "Invoice Enclosed". This is the document that shows what we shipped and what you were charged for. The website is not always 100% accurate. If a discrepancy is found upon receipt of your order, please email us a full description to sales@wholesaleimport.com or fax to 901-843-2498. We may not always be able to accept details by telephone and will have to call you back if you phone. All discrepancies reported either by email or fax will be cleared within 3-5 business days. We keep three sets of paperwork as we receive, pull, pack and ship your order. We do make mistakes, but 99% of them can be found by us checking our internal paperwork. We will double check each discrepancy claim against our records before honoring any claims.

Photos

Photos are taken digitally and a high quality camera is used. All photos are taken with the aim of representing items as true to the originals as possible. Every computer screen is different. We are not responsible for the way colors are rendered on your particular computer. If the color is not what you expected, that will not constitue a justifiable return. If in doubt, use the color description over the hue you see on your monitor.

Chart of Normal Colors in Hair

#1 Black	#1b Off Black	#2	#4
#6	#8	#27	#30
#144 Brassy	#613 Platinum	#280 Salt & Pepper