Registration

Customers will need to provide a valid resale tax identification number at the time of registration. Please contact your State’s Department of Revenue for instructions.

Minimum Purchase

The minimum purchase amount is $75.00 per order.

Discount Policy

Selected items have quantity discounts and these are stated in the item details on the website and the prices will be reflected in your cart when you add the items to the cart.

Discount Points

Points are accumulated as you make purchases on the website. To use the points, please check the box during the checkout process to apply the points for discounts on your order. You may only spend points you have previously earned for discounts on your current order.

Shipping Policy

Shipping Cost will vary depending upon the size and weight of each package. Our website will provide an estimate of shipping charges at the time of checkout. There is an additional charge of $9 per carton for all COD shipments. A charge of $3.00 per order for shipping and handling will be added. You must make sure of the shipping address you wish to have your package delivered to at the time of order placement. Please, make sure your shipping address is correct before completing your order. Our website will handle multiple shipping addresses and separate billing address for your convenience. If your package has to be routed to another address other than the address you selected as shipping address you will be charged additional amount of $5.oo for the change in delivery. This charge will cover what UPS charges us to reroute your package for delivery.

Refused or unclaimed C.O.D. packages will be charged a 20% restocking fee and be charged the total shipping cost to the customers account. UPS charges both us ways, when we ship the package and when they return it to us. Returned packages that are requested to be re-shipped will be subject to additional shipping cost.

UPS WILL NOT SHIP TO P.O. BOX LOCATIONS; YOU MUST HAVE A PHYSICAL ADDRESS FOR SHIPPING by UPS.  The website does not check this and your order will be delayed if you only include a PO Box for a UPS order.

 Return Policy

No orders or items can be returned unless the items(s) are damaged or they were shipped out in error. If you simply do not like the item or the item is not what you expected you will be charged 20% restock fee out of the original amount. Damages must be claimed to the shipping company before calling us. After reporting damages, email us and we will credit you for the amount of the merchandise. We may also ask that you return the damaged merchandise. All claims must be made within seven (7) days of receiving the shipment. We are a WHOLESALE company. Please treat returns in an appropriate manner. There is no warranty on merchandise sold to your customers. There is no warranty for the cheaper dozen pack merchandise. If you pay $6.50 per dozen, and one of them breaks, do not claim this kind of damage. We will refuse to ship anyone who makes frivolous claims.

If you do return something, send via a service that you can track. We are not responsible for packages lost in transit to us and suggest that all packages shipped to us have a tracking number or delivery confirmation.

Returns will always be credited to your account for application on future orders. When placing orders, please put in the order notes that you have a credit on file and request that we apply it.

Order Discrepancies

Please double check your shipment against the paper packing list which is included on the outside of one of the boxes, usually in a plastic envelope marked “Invoice Enclosed”. This is the document that shows what we shipped and what you were charged for. The website is not always 100% accurate. If a discrepancy is found upon receipt of your order, please email us a full description to sales@wholesaleimport.com or fax to 901-843-2498.  We may not always be able to accept details by telephone and will have to call you back if you phone. All discrepancies reported either by email or fax will be cleared within 3-5 business days. We keep three sets of paperwork as we receive, pull, pack and ship your order. We do make mistakes, but 99% of them can be found by us checking our internal paperwork. We will double check each discrepancy claim against our records before honoring any claims.

Methods of Payment

We accept Visa, MasterCard and Discover. American Express is not an accepted method of payment at this time. We verify your card for authenticity and screen for possible fraud. Your initial Internet order must be purchased via credit card payment and we must ship to the billing address (or substantially close). This policy will be relaxed the longer we have done business together.

We discourage COD for several reasons. It is expensive, it often leads to missed shipments and misunderstandings and it is costly for us to process. However, customers who have been doing business with us for a long time may request the COD payment method. A valid credit card must be maintained on file in case of missed COD orders. Email us (sales@wholesaleimport.com) and request that you be placed on COD status. If approved, we will change the customer information in the website to allow you to choose COD as a method of payment. We reserve the right to refuse to sell any order COD based on a number of factors. We do not ship next day, second day or three day select orders COD. International customers may not request COD.

We also accept wire transfers and we may request a wire transfer if the credit card cannot be verified. Some international orders fall into this category. Call your bank to request wire transfer, do not use Western Union. We do not have a business account with Western Union.

Wire transfer information is as follows.

Contact your Bank and instruct them to Wire to:

Michelle and Scott's Wholesale Imports LLC

4957 Summer Ave

Memphis, TN 38122

Amsouth Bank

Poplar Ave Memphis Tn 38102

Acct # 8000270858

ABA # 062000019

SWIFT # UPNBUS44