Information

General
Payments
Discounts & Points
Shipping
Returns
Damages
Photos
Hair Color
Units of Measure

Minimum Purchase

The minimum purchase amount is $75.00 per order.

Registration

Customers will need to provide a valid resale tax identification number at the time of registration. Please contact your State's Department of Revenue for instructions.

International customers can simply put "International" in for the sales tax number.

Flea market, Home Party, Beauticians and other business customers who are buying for resale but do not have a state sales tax resale number please enter "No number". Be advised that orders shipped to the state of Tennessee will be charged 9.25% State Sales Tax if you have entered "No Number".

Payment Types

We accept Visa, MasterCard, Discover, Paypal, Bank Wire Transfer or you can mail in a Cashiers Check.
We do not offer COD.

Credit Cards

We verify your credit card for authenticity and screen for possible fraud.
Your initial Credit Card Order must be shipped to the verified billing address (or substantially close). It is very important that the billing address you save in your account match the address that your financial institution has on file EXACTLY. Our website electronically matches the address and if your financial institution does not return a match, we cannot process the order.
This policy may be relaxed after we have done business together for some time.

Paypal

• Paypal will classify your address as Confirmed or Unconfirmed.
• We do not ship to Unconfirmed Paypal Addresses for New Customers
• Contact Paypal to learn how to confirm you address.
• If you have ordered from us multiple times, then Unconfirmed Addresses will not be a problem.
• If you submit an order paid with an unconfirmed Paypal Address, the payment will be returned to your account.
• You also can contact us and pay with a different method. Include your order number when contacting us.
• Our PayPal email is sales@wholesaleimport.com

International and Address Verification Problems

Many International Customers will not be able to use Paypal or Credit Cards because of the Address Verification problem.
Paypal does not support international confirmed addresses and many foreign financial institutions do not support the Address Verification System that we use on Credit Cards.

Bank Wire Transfer

If you cannot use your credit card or Paypal because of an address verification issue you may wish to pay using Bank Wire Transfer or mailing us a Bank Check.
Contact us via email (sales@wholesaleimport.com) with your completed order number for information on sending a bank wire transfer or details on sending a bank check.
Do not use Western Union. We do not have a business account with Western Union and we will not be able to receive the money.

Discount Policy

Selected items have quantity discounts and these are stated in the item details on the website and the prices will be reflected in your cart when you add the items to the cart.

Points

Points are accumulated as you make purchases on the website. You earn points when orders are shipped.

• For every $1.00 you spend, you get 400 points.
• For every approved product review you post, you get 2000 points.
• Use 10000 points for $1.00 in savings.
• Save up to 5% on items.

To use the points, check the box during the checkout process. You may only spend points you have previously earned for discounts on new orders.

Shipping

Shipping cost vary depending upon the size and weight of each package.
Our website will provide an estimate of shipping charges at the time of checkout including a $3.00 handling fee.
Refused or unclaimed packages will be charged a 20% restocking fee plus the total shipping cost.
UPS charges for both the delivery attempt and the return.
Returned packages that are re-shipped will be subject to additional shipping cost, but not the restock fee.
UPS WILL NOT SHIP TO P.O. BOXES. YOU MUST HAVE A PHYSICAL ADDRESS FOR UPS.
If you try to ship like this, your order will be delayed.
You must make sure your shipping address is correct before completing your order.
There is a $10.00 charge to change the delivery address of you package if it has already been shipped.

Returns

No orders or items can be returned unless the items(s) are damaged or they were shipped in error.
Items returned for any other reason will be charged a 20% restock fee.
Refused or unclaimed packages will be charged a 20% restocking fee plus the total shipping cost.
UPS charges for both the delivery attempt and the return.
Returned packages that are re-shipped will be subject to additional shipping cost, but not the restock fee.
We are not responsible for returns lost in transit.
Ship returns with a service that has tracking or delivery confirmation.
Returns will always be credited to your account for application on future orders.
If you have a credit, please include a reminder note for us when placing your next order.

Order Discrepancies

Discrepancies must be reported within three days of receipt of shipment. Please double check your shipment against the paper packing list which is included on the outside of one of the boxes, usually in a plastic envelope marked "Invoice Enclosed". This is the document that shows what we shipped and what you were charged for. The website is not always 100% accurate. If a discrepancy is found upon receipt of your order, please email us a full description to sales@wholesaleimport.com or fax to 901-843-2498. We may not always be able to accept details by telephone and will have to call you back if you phone. All discrepancies reported either by email or fax will be cleared within 3-5 business days. We keep three sets of paperwork as we receive, pull, pack and ship your order. We do make mistakes, but 99% of them can be found by us checking our internal paperwork. We will double check each discrepancy claim against our records before honoring any claims.

Damages

Damages must be claimed to the shipping company before calling us. After reporting damages, email us with the claim information and we will credit you for the amount of the merchandise. We may also ask that you return the damaged merchandise. All claims must be made within seven (7) days of receiving the shipment.

We are a WHOLESALE company. Please treat returns in an appropriate manner. There is no warranty on merchandise sold to your customers. There is no warranty for the cheaper dozen pack merchandise. If you pay $6.50 per dozen, and one of them breaks, do not claim this kind of damage. We will refuse to ship anyone who makes frivolous claims.

Photos

Photos are taken digitally and a high quality camera is used. All photos are taken with the aim of representing items as true to the originals as possible. Every computer screen is different. We are not responsible for the way colors are rendered on your particular computer. If the color is not what you expected, that will not constitue a justifiable return. If in doubt, use the color description over the hue you see on your monitor.