Damages

  • Damages must be claimed within five (5) business days of delivery.
  • Email us your invoice number, customer PO number, a phone number to contact you with and a list of damaged items.
    For each item, describe the damage that has occurred to the item.
    Our email address is [email protected]
  • Keep the shipment packaging in case the shipping company wants to inspect it.
  • When you email the damage information to us, we will file a claim with the shipping company and credit your account for the damage.
  • Damages will be credited to your account for future orders.
  • If you have a credit, please include a reminder note for us when placing your next order.
  • We may ask for the damage merchandise to be returned.
    If we do so, we will provide additional instructions to you
  • Dozen pack items get minor breakage occasionally in transit. (One or two items broken.)
    Please do not make claims on this type of damage. The amount of paperwork makes this costly.
    We feel that the point system we have in place adequately compensates for these occasional, small losses.
    We reserve the right to disable points or refuse future shipment to anyone making claims of this nature.

Merchandise Warranties

  • There is no warranty on merchandise sold to your customers.
  • There is no warranty on dozen pack merchandise.
  • Dozen pack merchandise that has manufacturing defects will be exchanged for credit.
  • To report a manufacturing defect, email us with your order number, the item number, and the nature of the defect.
    Our email address is [email protected]
  • Merchandise that has damage should be handled as shipping damage.
    Follow the Damage Policy
    All merchandise is examined by a picker and a packer before shipment.
    It was not be damaged when it leaves our warehouse.
  • Defective merchandise will be credited to your account for future orders.
  • If you have a credit, please include a reminder note for us when placing your next order.
  • We may ask for the defective merchandise to be returned.
    If we do so, we will provide additional instructions to you
  • Dozen pack items get minor breakage occasionally in transit. (One or two items broken.)
    Please do not make claims on this type of damage. The amount of paperwork makes this costly.
    We feel that the point system we have in place adequately compensates for these occasional, small losses.
    We reserve the right to disable points or refuse future shipment to anyone making claims of this nature.
Mi9 Retail